CX MATTERS
A QUICK LOOK ON CHURN/
Recent study from Clarabridge Consulting reveals today customer churn caused by poor customer service is
as much big as churn by the better competition in your region.
CX MATTERS
A QUICK LOOK ON CHURN/
Same study reveals even customers starts very satisfied with enrollment and generally happy with the core service, a dramatic fall happens when it comes to the dialogue steps on customer maintenance
CX MATTERS
WRITTEN AS CX READ AS PROFIT/
Companies investing in targeted Customer Experience with continuous improvement excel in their industries from airlines to banking
